Our client is a leading Irish financial services firm looking to hire a Group Head of Customer Experience, a new role in their structure. Before making a hire the firm was keen to understand how different industries covered Customer Experience and whether the skill set was transferable to the financial services. The situation was complicated by the presence of a strong internal candidate and dearth of talent available in the local market.

 

Rather than a full executive search process, we conducted a Market Mapping project, approaching over 50 people from a global talent pool across six sectors and short listing seven candidates.

The process gave our client comfort that the internal candidate was the best available option whilst avoiding a potentially time consuming interview process.